Newly Established Household Electronics Repair Business Seeking Loan in Mumbai, India

We used to sell electronics products to customers for the last 4 years and now we have completely shifted our business model and now we offer repair services to customers on behalf of our vendors. We are a B2B service provider.

Just started offering our new services in Pune recently.

We are still in the process of hiring technicians and onboarding clients (vendors). As a result, our employee count is more compared to our sales.

Have 8 vendors at the moment and it is growing.

Impressive growth rate: Business has achieved a remarkable growth rate, expanding its operations and customer base steadily over the years.

Experienced promoters: The founders bring a wealth of experience and expertise in the service industry, having worked together for over 4 years.

Strong vendor relationships: Business has established strong and collaborative relationships with a wide network of vendors, ensuring access to a diverse range of services and products.

Customer-centric approach: We place great emphasis on customer satisfaction, striving to exceed expectations through prompt and reliable service, leading to a loyal customer base.

Technological innovation: The use of advanced technology and data analytics enables us to deliver efficient service management and provide valuable insights for vendors.

Seamless service operations: We offer a comprehensive platform that streamlines service operations, ensuring smooth coordination between vendors, technicians, and customers.

Commitment to quality: Business maintains a strong focus on service quality, ensuring that all technicians are skilled professionals who deliver exceptional workmanship.

Continuous improvement: We are dedicated to continuously improving its processes, incorporating feedback from vendors and customers to enhance the overall service experience.

Extensive service offerings: With a wide range of services, from installation to repair and maintenance, we provide comprehensive solutions for various customer needs.

Installation services: We offer professional installation services for a wide range of products, including appliances, electronics, home security systems, and more.

Repair services: We provide efficient and reliable repair services for various products, such as appliances, gadgets, mobile devices, and home systems.

Maintenance services: Offers scheduled maintenance services to ensure the optimal functioning and longevity of products.

Technical support: We provide technical assistance and troubleshooting support to address customer queries and concerns.

Service request management: Offers a user-friendly platform for managing service requests, enabling efficient communication and tracking of service status.

Skilled technician network: We have a vast network of skilled technicians who are trained to deliver high-quality service and ensure customer satisfaction.

Data analytics and insights: We leverage data analytics to provide valuable insights into customer preferences, service trends, and performance metrics, enabling vendors to make informed business decisions.

Vendor collaboration: We collaborate with vendors, empowering them with seamless service operations, logistical support, and access to a broader customer base.

Customer-centric approach: We focus on delivering exceptional service experiences to customers, ensuring their satisfaction and loyalty.

Comprehensive solutions: We offer end-to-end solutions for service, installation, and repair needs, simplifying the process for vendors and customers alike.

Assets at the moment are laptops and office furniture but we will be purchasing tools and equipment soon.

We have rented a place in Mumbai in Lower Parel.

Have a loan from SBI of INR 12 lakh taken 2 years back. Apart from that, we have loans from friends and family which is INR 30 lakh.

Business has 2 partners.